How do I return a full priced item?
Full priced items may be returned for a refund as long as:
The item is returned within:
New Zealand – 7 days of receipt
Australia and International – 10 days of receipt
If you intend to return an items, please advise your intent to return by completing our returns form.
- Items must not be worn, altered or washed.
- Items must have all tags and packaging attached.
- Footwear must include the original shoe boxes in its original condition, without postal labels.
- Shipping and handling charges are not refundable.
- The return of the item is at your cost and responsibility until it reaches Sisters & Co. We recommend that you take out postal insurance.
- *Other than circumstances covered by NZ Statute SALE OR DISCOUNTED ITEMS must not be returned, refunded or exchanged, these are for FINAL sale.
We will be including a return courier ticket with every full price item so that returns can be as easy as possible. If you need to book a return courier please visit this link and follow the instructions.