How do I return a full priced item?

Full priced items may be returned for a refund as long as:

The item is returned within: 

New Zealand – 7 days of receipt

Australia and International – 10 days of receipt

If you intend to return an items, please advise your intent to return by completing our returns form.

  1. Items must not be worn, altered or washed.
  2. Items must have all tags and packaging attached.
  3. Footwear must include the original shoe boxes in its original condition, without postal labels.
  4. Shipping and handling charges are not refundable.
  5. The return of the item is at your cost and responsibility until it reaches Sisters & Co. We recommend that you take out postal insurance.
  6. *Other than circumstances covered by NZ Statute SALE OR DISCOUNTED ITEMS must not be returned, refunded or exchanged, these are for FINAL sale.

We will be including a return courier ticket with every full price item so that returns can be as easy as possible. If you need to book a return courier please visit this link and follow the instructions.

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