FAQ

When should I expect to receive my order?

All orders will be processed for same day dispatch. However if ordered on a weekend day or public holiday it will be processed within 2 hours of the first working day. If for any reason we are unable to meet this same day dispatch turnaround we will contact you to advise. Please allow an extra 1-2 days for rural delivery.

How do I track my delivery/online order?

All deliveries within New Zealand are sent on an overnight, signature required service via New Zealand Couriers. Use your supplied tracking number any time to see your parcel's progress here, New Zealand Courier Track & Trace.

All deliveries to Australia are sent signature required via NZ Post. Use your supplied tracking number any time to see your parcel's progress here, NZ Post Tracking.

All international deliveries are sent signature required via NZ Post. Use your supplied tracking number here, NZ Post Tracking.

Can I pay for my online order via bank deposit?

If you intend to select the Bank deposit option to pay for your online order with Sisters, your payment needs to be made within 12 hours of the time of purchase. If your payment has not cleared within 24 hours from your time of purchase we will cancel your order with no hesitation.

The bank deposit payment option can not be used as a form of holding items or as a lay-by system. We do not offer these options online. 

How to I return a full priced item purchased online?

Full priced items may be returned for a refund as long as the item(s) is returned within:

  • New Zealand – 7 days of receipt
  • Australia and International – 10 days of receipt

If you intend to return an items, please advise your intent to return by completing our returns form.

  • Items must not be worn, altered or washed.
  • Items must have all tags and packaging attached.
  • Footwear must include the original shoe boxes in its original condition, without postal labels.
  • Shipping and handling charges are not refundable.
  • The return of the item is at your cost and responsibility until it reaches Sisters & Co.
  • We recommend that you take out postal insurance.

* Other than circumstances covered by NZ Statute SALE OR DISCOUNTED ITEMS must not be returned, refunded or exchanged, these are for FINAL sale.

Can I return a sale or discounted item purchases online?

Please choose wisely, unfortunately all sale or discounted items are for final sale and not eligible for return, exchange or credit.

How long should my refund take to process?

If your package arrives at Sisters and Co. within our 7 day return timeline for National and 10 return time for International, your refund, exchange or online credit note will be processed within 1-2 business days. You will be notified by email to the address listed on your account when this transaction has taken place. Your bank may require additional days to process and post this transaction to your account once they have received the information from Sisters and Co. Please allow up to 2 – 3 working days before contacting Sisters and Co.

Can I layby items online?

Unfortunately we are unable to offer online laybys. Please call our store and create a in-store layby order over the phone on 07 572 4599. This can be couriered to you anywhere in NZ once paid off over the 6 week period via your card over the phone or through bank deposit payments.

Can I redeem my gift voucher online? 

Sisters & Co vouchers are valid for 12 months from original purchase date. They are valid both in store & online.

What online pre-orders?

We aim to bring you new seasons collections offered on pre-order each season, so you can be the first to grab the goods! This enables you to purchase a new season’s item before it is released to the public from the Designer for retail sale. Your order will be dispatched to you on an overnight courier service as soon as the stock arrives in our warehouse. You will receive a tracking confirmation email to let you know the goods are on their way as soon as your order has been scanned in by the courier upon collection.

All orders placed via pre-order must be paid for in full prior to delivery. The delivery times for each item will depend on release of each collection from the Designer. We can provide an estimated time for delivery however we cannot guarantee delivery dates.

If a label or designer cancel any items from production ( or release limited stock) that you have pre-ordered through us, we will refund you immediately and contact you with a refund remittance.

TELL ME MORE ABOUT SISTERS & CO ONLINE REWARDS

CAN I RETURN A FULL PRICED ITEM I PURCHASED IN-STORE?

CAN I RETURN A SALE ITEM I PURCHASED IN-STORE? CAN I LAYBY ITEMS IN-STORE?

CAN I MAKE A SPECIAL ONE OFF ORDER IN-STORE?