When should I expect to receive my order?
All orders will be processed for same day dispatch. However if ordered on a weekend day or public holiday it will be processed within 2 hours of the first working day.
If for any reason we are unable to meet this same day dispatch turnaround we will contact you to advise.
Track your Delivery-Within New Zealand
All deliveries within New Zealand are sent on an overnight, signature required service via New Zealand Couriers. Use your supplied tracking number any time to see your parcel's progress here, New Zealand Courier Track & Trace.
*Please allow an extra 1-2 days for rural delivery.
Track your Delivery-Australia
All deliveries to Australia are sent signature required via NZ Post. Use your supplied tracking number any time to see your parcel's progress here, NZ Post Tracking.
Track your Delivery- International
All international deliveries are sent signature required via NZ Post. Use your supplied tracking number here, NZ Post Tracking.
All shipments are sent via traceable method with signature required upon delivery. If for any reason you wish to have signature required removed from your order, please note this in the shipping instructions of your order. By requesting this service be removed, your are acknowledging that Sister NZ Ltd is not accountable for any lost or stolen orders and that your order will not be covered by insurance.
When receiving a consignment that maybe torn open, badly crushed etc please be sure to NOTE this when signing for the goods for your own protection and coverage.
Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.