Please make sure you are using the same email address and password that you used when you registered with us. Also, please note that in store and online accounts are seperate, so if you have in store account but have never shopped online then you will need to make a new online account.If you can't remember your password, just type your email address in to the 'Reset Your Password?' box on the sign-in page, and we'll remind you what your password is.
If you do not receive a confirmation within 12 hours of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there.
To stop this from happening, please add 'firstname.lastname@example.org' to your email address book, then emails from us should come through just fine. If this is not the case, then the incorrect email address may have been entered on the order. Please check your account details to ensure your email address is spelt correctly and it's your valid email address.
If you are still unable to work out why you are not receiving a confirmation email then please email us at email@example.com and we will look into this for you.