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March 23, 2020

Sisters&Co and Covid-19

Dear all our fabulous Sisters&Co customers,

Thank you for all your support and love over the last week, it has been phenomenal and we love you all! We have had to make a few changes to the way we operate during the lockdown so please see outlined below. The safety of our customers, staff and all of New Zealand is our top priority! :)

ONLINE ORDERS

We have been given approval from the MBIE to ship products deemed winter essentials. These include knitwear, warm jumpers, boots and sneakers, and outerwear.

The well-being of out customers is the most important thing, and strict health and safety guidelines as advised by the government will be followed to ensure this remains our top priority.

Your orders and support mean the world to us so on Tuesday the 28th of April we will dispatch your non-essential purchases with lots of love. Should you have any questions in the meantime you can contact us at online@sistersandco.co.nz and we would love to hear from you.

RETURNS

We have extended our returns period in light of the current New Zealand lockdown. All items purchased a week prior to lockdown will have have two weeks post lock down to return their items. All essential orders shipped during the lockdown will also have an extended returns duration of two weeks once the lockdown is lifted. We will also include a return courier sticker so that any full price items can be easily and safely returned to us if need be. Please use the packaing your order arrived in to reduce waste.

Please don't hesitate to contact us on online@sistersandco.co.nz if you have any questions

OUR STORES

Our stores remain closed, so stay home and stay safe.

Our team is on hand almost all the time for any questions you have and we would absolutly love to hear from you.

Much love xx

Sisters Rewards

Sisters & Co Loyalty Rewards Create or sign into your Sisters & Co account to get started. Sign in or register

What can I get?

How does it work?

Loyalty Terms & Conditions

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EARNING SISTERS & CO LOYALTY POINTS

We calculate the loyalty points you earn, on qualifying purchases, by giving you one loyalty point for every $1 NZD you spend. For every 500 loyalty points you earn, you will be able to redeem one $50 NZD reward voucher.

Customers with online store accounts are automatically enrolled in our loyalty programme.

REDEEMING SISTERS & CO REWARDS

Loyalty rewards can be redeemed on all full priced purchases over $100 made at the Sisters & Co store or online. Only one $50 NZD loyalty reward voucher is redeemable per transaction.

Sisters & Co loyalty rewards cannot be redeemed:

- On items already discounted from the original RRP

- On the purchase from which the points were generated

- On an order after the order has been placed

- As a set up layby payment in store (a single $50 NZD rewards voucher may be used as a final payment only)

- In conjunction with any other offer or voucher

HOW DO I CHECK MY BALANCE AND REDEEM REWARDS?

Log in to your online account, then click on the 'Check Rewards' button located at the bottom of the screen. Remember it shows online points only. If you would like to redeem points from in store purchases online email us at online@sistersandco.co.nz and we can activate this for you.

HOW DO I USE MY REWARDS ONLINE?

Rewards are issued as online voucher codes that can be applied on the payment page during checkout (only one coupon code per order).

TERMS & CONDITIONS

Sisters & Co loyalty reward vouchers may only be used on www.sistersandco.co.nz and in conjunction with the purchase of products shipped and sold by Sisters & Co. Sisters & Co reserves the right to modify or cancel coupons at any time.

Sisters & Co loyalty reward vouchers can only be redeemed once. If you redeem your Sisters & Co loyalty reward voucher online for a purchase less than the full value of the voucher the balance of the voucher is not redeemable on another purchase. If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit. If you return any of the items purchased with a rewards voucher, the voucher discount or value may be subtracted from the return credit.

Applicable shipping and handling charges apply to all products. Rewards vouchers are non transferable to other customers accounts.

The terms of Sisters & Co Rewards may be varied from time to time at the absolute sole discretion of Sisters & Co management. Changes will be notified to all account holders by way of the valid and active email address associated with the account. We will not provide any consideration for benefits gained or lost by these changes. We reserve the right to cancel your account at any time without notice and without giving a reason for doing so. We will not provide any consideration for loyalty rewards you've earned but not redeemed, at the time of termination.

Please note that loyalty points cannot be earned on sale or discounted items. Our loyalty program automatically generates emails and on occasion the points balance sent may be out of date and incorrect. We are in no way obliged to honour a point balance indicated in automatically generated emails and reserve the right to deduct or add points.

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Rewards Earn loyalty points to upgrade your tier and spend on loyalty rewards. Redeem your loyalty discounts at the cart.

Bronze Tier Available to all customers

$50 NZD voucher after 500 point spend

Silver Tier Earn 6,000 points over the last 12 months

10% of all purchases* Birthday $50 NZD voucher (conditions apply)

Gold Tier Earn 12,000 points over the last 12 months

10% of all purchases* Birthday $50 NZD voucher (conditions apply) Monthly champagne lounge invitation Online customer champagne recognition

Platinum Tier Earn 20,000 points over the last 12 months

10% off all orders* 15% birthday discount Monthly champagne lounge invitation Priority access to all new season Invites to all Sisters & Co and designer events

Diamond Tier Earn 50,000 points over the last 12 months

10% off all orders 15% birthday discount Monthly champagne lounge invitation Priority access to all new season Invites to all Sisters & Co and designer events 2x nights accommodation at Spire Hotel in Queenstown Priority parking at back of shop

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How it works Earn loyalty points to upgrade your tier and spend on loyalty rewards. Redeem your loyalty discounts at the cart.

Shop to earn Earn 1 point for every $1 NZD spent

Spend your points on discount codes in the cart. Earn enough points in a 12 month period to upgrade your tier for more rewards. Points expire after 12 months, so make sure you spend them!

Give your honest review Leave a review of your products for 20 points

Applies to products you have purchased only.

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Your Loyalty Activity Your loyalty activity shows each change in your total loyalty points, and the reason for the change.

Date

Points

Reason